In the Corporate Governance Evaluation held by TWSE in 2018, TECO earned excellent scores on all indicators and was ranked among the Top 5 % of all evaluated enterprises for 5 consecutive years.
Company strategies and operating status
Employee Rights and Interests
Education, training and career development
Communication of employee opinions
Labor-management meeting – Once per quarter
Employee meeting – Once per quarter
Discussions with top executives-once semi-annually
Occupational Health and Safety Committee meeting– Once per quarter
Employee Welfare Committee
Top-Notch Bi-monthly – One issue every two months
Employee satisfaction survey-once per year
Propose the motion for improvement
Conferences with the president, plant managers, HR center executives and union directors and supervisors are scheduled annually. The attendance rate of the President, plant managers and HR executives was 100%. Union directors and supervisors had an attendance rate of 80%.
Employee satisfaction is maintained above 80 points.
Encourage social engagement, accumulating over 784 volunteer service hours. Promote My Charity Bank system and paid leave for participation in charitable activities to expand and encourage the social engagement.
A total of 498 courses were offered independently by TECO business units or in accordance with the annual training plan. The average annual training hours per employee totaled 17.6 hours.
Product and Service Labeling
Customer Health and Safety
Customer Satisfaction Survey
Customer service hotline-whenever it is necessary
Discussions with dealers/1~4 times per year, non-scheduled dealer visits
After-sale service tracking – Follow-up phone interviews every time a service is provided
Official website and media – Updated, if necessary
Satisfaction questionnaire surveys – 1~4 times per year
TECO identifies its electromechanical business as the subject and sends the customer satisfaction survey questionnaire to its global customers twice per year to collect the feedback served as the goals of critical improvement. The overall customer satisfaction rate attained 95% in 2018.
The sale of high-efficiency energy-saving motors helped the electricity saved by 624M kWh. Energy-saving household appliances resulted in the carbon uptake equivalent to that by 89 Taipei Daan Forest Parks.
Green Supply Chain Management
Supplier Human Rights Assessment
Supplier evaluations – 70 suppliers to be evaluated per year
Supplier performance appraisals – Once per quarter
Supplier guidance – whenever it is necessary
E-procurement－ whenever it is necessary
Conduct the risk assessment and on-site evaluation on key suppliers; the spending to suppliers whose evaluation is scheduled to be completed accounts for 75% of the total procurement value, while the spending to suppliers whose evaluation was completed accounts for 84% of the total procurement value.
99% signing rate for Letter of Commitment to Human Rights and Environmental Sustainability
Occupational health and safety
Industrial zone service center – Non-scheduled
Industrial zone joint defense – Once per quarter
Mailbox on the Company website – Non-scheduled
Volunteer activities/per quarter
There were no air pollution or waste management violations that affected the communities.
Participated in the regional joint-defense and increased inter-company disaster prevention meetings to prevent disasters from occurring and affecting community environment and safety.
Offered the educational courses for energy conservation to the communities and local schools, thereby contributing 1,125 service man hours.
Disclosure of financial information - Issue the CSR reports on an annual basis to disclose the implementation performance and result information in the 3 dimensions of environment (E), society (S), and governance (G).
GHG audit passed BSI (British Standards Institution) ISO 14064-1 (GHG audit) certification and earned a "reasonable level" certificate each year.
Enlistment of 30 NPOs/NGOs and 34 enterprises to execute the “Exclamation Mark” program for heritage and preservation of the indigenous culture.
Active participation in external organizations and initiatives to support the SDGs and government policies.
Occupational health and safety
Participation in forums, public legal hearings, and document correspondence organized by competent authorities – Non-scheduled
Employee meeting intended for promotion of the requirements under new laws and regulations, and compliance with anti-corruption/ethical corporate management laws – Once per quarter
Market Observation Post System – Report of important messages.
Establishment of an OHSAS 18001 and CNS 15506 (Taiwan Occupational Health and Safety Management System) compliant occupational health and safety management system to systematically promote occupational safety and health-related management tasks, and to ensure effective implementation and legal compliance of the management system.